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Contact me

Who is Allan Duval?

I work on Customer Success programs and AI adoption. I'm based in Paris. I graduated from the MITIC master's program (Université Gustave Eiffel) in October 2026, after four 12-month work-study apprenticeships at Microsoft, Logitech, Google and MAN Truck & Bus. I also built REX, a job-search tool that requires my approval before anything is sent.

2022 → 20264 companies11 certifications4 case studies8 projectsUpdated 16 October 2026
The journey

Four years, four companies.

One 12-month contract a year, four years in a row.

Oct 2025 → Oct 2026, Paris

Microsoft France

AI Business Solutions. Customer Success & Adoption Programs, then Product Marketing & GTM Programs.

  • Running customer communities: 1,500+ members from 900+ companies
  • Coordinated the Copilot Studio Agent-a-thon: 83 participants out of 111 registered
  • Contributed to France go-to-market messaging and materials
CopilotDynamics 365Microsoft TeamsPower BI
Case study
Sep 2024 → Sep 2025, Paris

Logitech

B2B marketing and adoption of video conferencing solutions with partners.

  • Co-led Logi WORK Paris: 150+ IT decision-makers
  • Three partner webinars rated 4.7/5
  • Contributed to 25+ B2B events, 30+ localized materials
Salesforce
Case study
Sep 2023 → Sep 2024, Paris

Google France

YouTube Media. Analysis and insights supporting advertiser teams.

  • Google Ads and YouTube Insights analysis for teams covering 140+ advertiser accounts
  • Audience analysis: Gen Z, connected TV, Shorts
  • Wrote a newsletter sent to 200+ clients
Google AdsYouTubeGoogle Analytics
Case study
Sep 2022 → Sep 2023, Évry

MAN Truck & Bus

Project Coordinator. Processes, data and sales tools.

  • Excel/VBA automation across 700+ vehicles and 30+ key accounts
  • File processing time cut by 35%
  • Salesforce and SAP workflows
SalesforceSAPMicrosoft ExcelPower BI
Case study
Case studies

One case study per apprenticeship.

Context, what I did, the result, and what the market asks for.

Microsoft France, Oct 2025 → Oct 2026Scaled Customer Success at MicrosoftRead the case studyLogitech, Sep 2024 → Sep 2025Partner enablement at LogitechRead the case studyGoogle France, Sep 2023 → Sep 2024Audience insights at Google and YouTubeRead the case studyMAN Truck & Bus, Sep 2022 → Sep 2023Process automation at MANRead the case study
The toolbox

The tools I've used, and where.

Filter by company to see the tools I used there.

Allan Duval

Filter by experience

Pick a logo

Each tool shows the role where I used it.

  • Microsoft Copilot
  • Dynamics 365
  • Microsoft Teams
  • Microsoft Azure
  • Power BI
  • Salesforce
  • SAP
  • Excel / VBA
  • Google Ads
  • YouTube Insights
  • Google Analytics
  • Figma
  • Next.js
  • TypeScript
  • React
  • Tailwind CSS
  • Cloudflare
  • Vitest
  • GitHub
  • Python
Education & certifications

Graduated in October 2026. Microsoft and Google certified.

A master's in innovation and digital, after a bachelor's in digital marketing.

Master's degree, Management, Service Innovation and Digital (MITIC)

Université Gustave Eiffel · RNCP 35910 · Master's level

Sep 2024 → Sep 2026 · M1 and M2 theses

Bachelor's degree in Business, Digital Marketing & Customer Relations

Excelia Business School · state-recognised degree, Bachelor's level · RNCP 36323

Sep 2022 → Sep 2024 · L3 professional thesis
AZ-900Azure Fundamentals
AI-900Azure AI Fundamentals
DP-900Azure Data Fundamentals
PL-900Power Platform Fundamentals
GA4Google Analytics
AdsGoogle Ads Search
ShoppingGoogle AI-Powered Shopping Ads
CS50xHarvard, C, Python, SQL
NVIDIAAI Fundamentals
MetaBlueprint, Meta Ads
ANSSISecNumacadémie

Before, alongside, and out of curiosity.

Beyond the apprenticeships: early projects, three theses, REX and communities.

Before the four apprenticeships

  • HabboCivilA role-playing game co-founded on Habbo, from 2013 to 2016: 1,000+ players, a team of 20+.Read the project
  • BTS en détresseIn 2021, the communication of a student movement: 14,000+ people gathered, covered by TF1, BFM TV and Canal+.Read the project
  • Musée de l'ArméeDUT work-study, Sep 2020 → Aug 2022. Sales and events assistant: operational, logistical and administrative follow-up of about 100 events a year, partner databases, quotes and invoices.

Three theses

  • Bachelor's, class of 2023-2024How do Google and its advertising tools influence Generation Z's purchases? A diagnosis of Google and two recommendations.Read the project
  • Master's year 1, defended in September 2025The impact of generative AI on the creative performance of video ads: 350+ YouTube and Meta campaigns compared.Read the project
  • Master's year 2, defended in September 2026The value of customer-retention programs for digital solutions. Survey of Microsoft France's Customer Success clubs: 12 interviews.Read the project

Out of curiosity

  • REXMy job-search tool, with human approval.Read the project
  • Harvard CS50xHarvard's computer science course, taken online: C, Python, SQL.
  • Marsha SquadVolunteer moderation on Twitch and Discord.

Interests

  • Gaming and e-sportsI play, I follow e-sports, and I have spent years running player communities: HabboCivil, then moderating Marsha Squad on Twitch and Discord.
  • Creator economy and YouTubeI follow the creator economy and YouTube closely, and worked there during my apprenticeship at Google.
  • SportJudo and swimming, practised in competition. I also follow football and basketball.
  • Tech and AII build with AI coding agents, as for REX, and I try AI tools as soon as they come out.
  • Japanese and Asian cultureA culture I enjoy following, from Japan to the rest of Asia.
  • Travel and stays abroadUnited States: long stays, where I learned the English I use today. Two intensive Erasmus+ programs: Lisbon in March 2025, Cologne from autumn 2025 to January 2026. Also Spain, England, Morocco, Tunisia, Greece, Réunion and Martinique. Open to relocating across Europe, North America or Asia.
Case studies

Eight projects.

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