Scaled Customer Success at Microsoft: customer communities and an Agent-a-thon
Twelve months in AI Business Solutions, across adoption programs, customer communities and go-to-market around Copilot Studio and Dynamics 365.
Copilot
Dynamics 365
Power BI
Microsoft TeamsViva EngageSeismicON24Power PlatformContext, action, result
- 1
The context
In the Microsoft France Customer Success Clubs (Modern Work & Business Apps Club, Microsoft Copilot Club), customers equipped with Copilot Studio and Dynamics 365 need to move from an installed tool to daily use. The program scope covers 3,500+ customers.
- 2
What I did
I led the running of customer communities, coordinated the Copilot Studio Agent-a-thon, presented solutions to customers at VivaTech 2026 and contributed to France go-to-market messaging and materials.
- 3
The outcome
1,500+ members from 900+ companies in the communities. 83 attended out of 111 registered for the Agent-a-thon. 15+ customer events prepared or run, and a newsletter sent to 1,500+ customer contacts. 1,200+ registered and 400+ attended across 4 events I prepared.
What can be measured.
The figures from this case study.
What the market is asking for.
Figures from recent studies, with their source and year.
of leaders are considering an “AI Customer Success Lead” role.
of Customer Success teams are betting on digital product adoption programs.
of AI adoption, to bring to a Customer Success interview at Microsoft.