Immediately, full-time
Based in Paris, open to Europe, North America and Asia. EU citizen.
See the FAQThe essentials, in six seconds.
Master's degree (MITIC) completed in October 2026, after four 12-month work-study apprenticeships at Microsoft, Logitech, Google and MAN Truck & Bus. I'm looking for a full-time role in Customer Success programs and AI adoption.
Quick facts
What to know before a call.
Customer Success and AI adoption
Product Marketing and GTM next. I'm also open to Business Analyst and AI transformation consultant roles.
See the proof pointsMaster's degree (MITIC), Université Gustave Eiffel
Graduated in 2026. Thesis on the value of customer loyalty programs, twelve interviews.
Read the resumeFrench, English C1
Spanish B2.
Microsoft, Google, Harvard CS50x, NVIDIA, Meta
AZ-900, AI-900, DP-900, PL-900, Google AI-Powered Shopping Ads, Google Analytics, Google Ads Search, ANSSI SecNumacadémie, Sulitest TASK.
Sales with closing targets
SDR, BDR, Account Executive.
Three proof points
Figures, and where they come from.
Each figure opens a card with its context.
members, from 900+ companies, in the Microsoft customer communities I led.
Microsoft France, 2025-2026, ledaverage rating across three partner webinars at Logitech. I also co-led Logi WORK Paris: 150+ IT decision-makers.
Logitech, 2024-2025, co-led
−35%in file processing time at MAN Truck & Bus, after Excel/VBA automation across 700+ vehicles.
MAN Truck & Bus, 2022-2023, automation
140+advertiser accounts across the YouTube Media teams I supported with Google Ads and YouTube Insights analyses.
Google France, 2023-2024, analysisThe resume
The general-purpose resume, readable here.
My broadest resume: one column, readable by recruiting software.
Allan Duval
Customer Success & AI adoption · Product Marketing & GTM · Business Analysis & AI transformation. Consecutive 12-month work-study contracts at Microsoft, Google/YouTube, Logitech and MAN Truck & Bus, alongside a Bachelor's and a Master's degree.
I apply to several role families: Customer Success and AI adoption first, then Product Marketing and GTM, then Business Analyst or AI transformation roles. Each family has its own tailored resume, built from the same facts in the order that fits the role; this page is the general version.
Available ASAP · Full-time permanent role · Paris · Open to relocation · EU citizen
Experience
Oct 2025 – Oct 2026
Microsoft · Product Marketing, GTM & Customer Success Programs · AI Business Solutions · France, with EMEA programs and assets (work-study)
- Managed XXXXX Customer Success communities (Modern Work & Business Apps Club): XXXXX members, XXXXX companies, XXXXX key accounts, within a XXXXX-customer base.
- Coordinated Sales, Customer Success, Marketing and technical teams on the editorial calendar of a XXXXX-event series (XXXXX attendees, XXXXX registrations), refining adoption content from customer feedback.
- Contributed to a XXXXX% attendance rate at the Copilot Studio Agent-a-thon (XXXXX participants out of XXXXX registrants).
- Contributed to France go-to-market activation for AI Business Process solutions (Copilot Studio, Dynamics 365, AI agents): campaign assets, customer messaging and executive narratives, including a Finance (ERP) executive program.
Sep 2024 – Sep 2025
Logitech · B2B Marketing & Product Adoption · B2B Marketing · France (work-study)
- Delivered XXXXX partner webinars rated XXXXX by attendees.
- Co-led Logi WORK Paris for XXXXX IT decision-makers, with XXXXX localized assets.
- Contributed to XXXXX B2B events; tracked engagement in Salesforce and Tableau dashboards to recommend improvements.
Sep 2023 – Sep 2024
Google France · Sales Specialist, Media Solutions & Strategic Insights · Large Customer Sales · YouTube Advertising · France (work-study)
- Supported account analysis and prioritization within a sales team across a portfolio of XXXXX advertiser accounts (Gaming, Luxury, Finance, etc.), working with XXXXX specialist product pods (including Audio, Social and Premium Solutions).
- Ran a XXXXX-person Gen Z insight panel on YouTube usage and advertising perception and presented the findings to XXXXX Finance clients at the YouTube Morning Show 2024.
- Authored the YouTube Pulse newsletter for XXXXX clients, amplified through Think with Google, and produced sales-enablement and competitive content.
Sep 2022 – Sep 2023
MAN Truck & Bus · Key Account Back-Office Project Coordinator · Sales Operations · XXXXX offices · Évry, France (work-study)
- Cut file-handling time XXXXX% and processing time XXXXX% (XXXXX vehicles, XXXXX key accounts) by integrating Salesforce and SAP, with Excel/VBA automation and XXXXX standardized processes.
- Managed the quote-to-delivery cycle of XXXXX key accounts (IKA/NKA): quotations, pricing, registration, delivery tracking.
- Contributed to a document-management and e-signature platform (scoping, UAT, rollout).
Sep 2020 – Aug 2022
Musée de l'Armée · Sales and events assistant · Paris (DUT apprenticeship)
- Handled operational, logistics and admin follow-up for around XXXXX events a year; partner databases, quotes and invoices.
Education
Université Gustave Eiffel · Master's Degree, Innovation & Digital Management (MITIC) · M2 thesis: value of customer-retention programs for digital solutions (Microsoft France) · M1 thesis: generative AI and video-ad performance (XXXXX YouTube and Meta campaigns) | Sep 2024 – Sep 2026
Excelia Business School · Bachelor's Degree in Business, Digital Marketing & Customer Relations | Sep 2022 – Sep 2024
Certifications
Microsoft: AZ-900, DP-900, AI-900, PL-900 · Google: AI-Powered Shopping Ads · Google Analytics (GA4) · Google Ads Search · Google Digital Marketing · Harvard CS50x (C, Python, SQL) · NVIDIA AI Fundamentals · Meta Blueprint / Meta Ads · ANSSI SecNumacadémie · Sulitest TASK
Languages
French (native) · English (fluent) · Spanish (intermediate)
Tools
AI and Microsoft: Microsoft 365 Copilot, Copilot Studio, Power Platform (Power Apps, Power Automate, Power BI), Dynamics 365, Viva Engage, SharePoint, Microsoft Loop · CRM, data and automation: Salesforce, SAP, HubSpot, Tableau, Looker Studio, GA4, Google Ads, YouTube Insights, SQL, Excel/VBA, n8n, Zapier, Airtable, LLM APIs · Marketing and collaboration: Seismic, ON24, Jira, Confluence, Miro, Figma, Canva
Projects
REX: personal job board (scraping, APIs, LLM agents) that submits nothing without my approval.
Co-led “BTS en détresse” (2021): XXXXX members in two months, national coverage on TF1/BFM/Canal+.
Co-founded HabboCivil, an online RPG (XXXXX players).
Public version of the resume, figures masked. For details or the version tailored to a role family, contact me on LinkedIn.
Download the public resume (PDF), FrenchDownload the public resume (PDF), English
Updated 11 October 2026. The PDF repeats this text exactly, figures masked. For the full resume and the role-specific versions, contact me on LinkedIn.
Frequently asked questions
What I'm asked first.
Another question? “Ask” answers from the facts published here.
Why Customer Success?
Because I've been running communities since HabboCivil, my online role-playing game, and now Microsoft's customer communities. Customer Success and AI adoption are that same work inside a company.
When can you start?
Immediately, full-time. My Microsoft apprenticeship and my Master's degree (MITIC) are finished.
Where can you work?
I'm based in Paris and open to roles in Europe, North America or Asia. I'm an EU citizen.
What roles are you targeting?
Customer Success programs and AI adoption first, then Product Marketing & GTM. I'm also open to a Business Analyst or AI transformation consultant role.
Are you interested in a sales role?
I'm not looking for a sales role with a closing target. I want to work on adoption and customer programs.
What languages do you speak?
Native French, English C1, Spanish B2.
What certifications do you have?
Microsoft AZ-900, DP-900, AI-900, PL-900. Google Analytics (GA4), Google Ads Search. Harvard CS50x.